Top 6 Best Small Business CRM Software

Customers are the essential ingredient for a business to survive. Therefore, it is crucial to maintain a good relationship with your customers. The manual ways of building customer relations are inefficient in this digital marketing era. You need an easy and time-effective method in today’s world. CRM Software (Customer Relationship Management) is a globally used software to store customer details and build connections with leads. It also helps you to manage business sales operations, track sales results, and have more transparency in your organization which will help you retain customers. 

Investing in the right CRM software is of utmost importance, especially for a small business, because small businesses are considered unique due to the close relationship between owner and customer. If you are a small business owner, this article will help you gather information about the best CRM software available in the market. Read ahead to know more!

Top 6 Business CRM For Small Businesses 

If you’re looking to invest in a CRM for your upcoming business, go through our list of the 6 best CRM for small business owners. 

1- Pipedrive

It is one of the most popular CRM systems, which works with minimal input and provides maximum output. It has earned over six industry awards in the year 2022 alone. It can help you increase your sales by up to 28% in the first year itself.

Features

• It helps you see your complete sales process at a glance.
• It lets you create customizable pipelines.
• It has an option that enables you to collaborate with your colleagues.
• It allows you to set reminders for your sales.  
• It gives automatic calculations as deals are updated
• It helps you store the complete contact history of a customer, i.e., all calls, meetings, notes, and emails.

Pros

• It is user-friendly and has a simple UI.
• It has customization options.
• Over 93% customer support satisfaction rate.

Cons

• No provision to send emails from within Pipedrive
• Various features come with extra charges
• The automation department is inefficient

Pricing

• Essential: $11.90/user/month, billed monthly
• Advanced: $24.90/user/month, billed monthly
• Professional: $49.90/user/month, billed monthly
• Enterprise: $74.90/user/month, billed monthly

Read Also – Social Media Posts To Grow Your Online Sales

2- Salesforce CRM

It is one of the leading cloud-based CRM software used by all levels of businesses, from big brands to small-scale industries. It provides you with new and quick ways to resolve issues and helps you understand customer requirements in a better way.

Features

• It has a built-in quoting mechanism.
• It has a substantial account and contact management
• It assists in managing all the sales deals.
• It allows the sales team to collaborate and work together on projects.
• It involves lead management software.
• Dashboards let you get an overall view of your business at a glance.

Pros

• Easy software navigation.
• Has immense social media capabilities.
• It is cloud-based, and CRM updates are automatically sent to a channel. 

Cons

• Customization involves extra charges.
• Technical support is poor.
• It has data storage limits.

Pricing

14-day free trial. Paid plans start at $25/month, billed annually. 

3- Hubspot

This software is one of the most popular CRM software since it is accessible to a great extent and attracts numerous clients. It is easy to use and quite flexible, which makes it the best CRM for small businesses.

Features

• Huge CRM database.
• Option to customize the dashboard
• Task management option
• Predefined emails with relevant content to help you with email marketing
• Built-in analytics
• ROI analytics
• Lead management tools

Pros

• Free up to a vast extent
• Inbuilt Google features like Gmail and Google drive.
• Lets you read client feedback.

Cons

• The free version lacks certain great features.
• Cannot send emails to multiple companies simultaneously
• Lacks auto-updating feature.

Pricing

• Starter: Starts at US $50, billed monthly
• Professional: Starts at US $800, billed monthly 
• Enterprise: Starts at US $3600, billed monthly

Read Also – Why Small Business Needs A Website?

4- Zoho CRM

It is also a cloud-based CRM system that has been in the market for over 15 years. In 2020 Zoho CRM won PCMag’s Editor’s Choice Award.

Features

• Numerous sales force automation tools
• It has a canvas design studio
• Omnichannel platform
• Customization
• Team collaboration
• AI-powered sales assistant, Zia.

Pros

• 24/7 support for premium users
• Flexible contract, no hidden costs
• Advanced security systems like encryption and IP restrictions

Cons

• A free version is limited to up to 3 users only
• Poor user interface
• Limited customer support

Pricing

• Standard Edition (CRM for Small Businesses) – $14/user/month, billed annually.
• Professional Edition (Complete CRM for any SME) – $23/user/month, billed annually.
• Enterprise Edition (CRM for multi-level organizations) – $40/user/month, billed annually.
• Ultimate Edition (CRM for large-scale organizations) – $52/user/month, billed annually. 

5- Zendesk CRM

CRM software that has the primary goal of customer satisfaction, Zendesk helps a salesperson make their work ten times easier with its integrated tools.

Features

• CRM mobile app
• Customization
• Email tracking and automation
• Contact and deal management
• Activity reporting and analytics
• Inbuilt dialer

Pros

• Good customer support
• Numerous email templates
• Centralized dashboard

Cons

• No free plan.
• Not suitable for small businesses
• No integration with eCommerce platforms like shopivana.

Pricing

• Suite Team: US$ 49 per agent/month, billed annually.
• Suite Growth: US$ 79 per agent/month, billed annually.
• Suite Professional: US$ 99 per agent/month, billed annually. 

Read Also – The Simple Way To Start Your Online Store

6- Monday.com 

It is also one of the best CRM for small businesses. It allows you to manage leads online through an integrated contact form and has strict data protection policies.

Features

• Asset management.
• Lead management
• Email integration.
• Advanced account permissions.
• Feature for setting automatic reminders
• Inventory management

Pros

• Easy to use and simple UI
• Customization is available
• Provides time-tracking features

Cons

• Inefficient email tracking
• The software is slow
• Reporting is limited to performing task management.

Pricing

• Individual (up to two seats): 0$ free forever.
• Basic: 8$ seat/month, billed annually.
• Standard: 10$ seat/month, billed annually.
• Pro: 16$ seats/month, billed annually.

Conclusion

CRM systems are extensively used by all types of industries these days to build effective customer relations. Now you have a list of the best CRM software you can use to grow your business. Be sure to choose a website builder which offers the flexibility to add features like CRM. 

Shopivana is a website builder that provides various advantages to its users, including the flexibility to add features like Google analytics and CRM. It charges zero commission and provides loyalty points too. If you are thinking of starting a small business, Shopivana will help you build a rich-looking and high-performing website which will help you gain numerous customers. This website builder will help you create the strong foundation your business needs to grow exponentially.