How to Start a Tech Support Business in 3 Simple Steps

Technology is a core component of almost all businesses today. In this age of digitization, running a business without money and employing some other form of technology is practically impossible. But technology is created by us and has some shortcomings.

For instance, system failures and hardware malfunctions. This, in turn, creates a need for tech support businesses. And so, if you are planning to start a small business tech support company, we’d say that you are on the right track.

But before we tell you why and how to start a tech support business, it will be wise to look at some statistics that could help you make sense of the future of the tech market. Here are some of them –

  • Digital transformation investments are predicted to touch $2.8 trillion by 2025.
  • By 2025, AI augmentation is forecasted to create 97 million jobs.
  • Businesses and organizations employing AI account for nearly 37%.
  • Small business owners reporting success because of their use of technology account for a whopping 85%.

These statistics make the use of technology quite evident in the business world today. And now that you are aware of them, it is time to dig deeper.

Why Will Other Businesses Need Your Assistance?

As a tech support business, you will have the opportunity to work with diverse clientele depending upon your services and expertise. You could partner with anybody, from small businesses to well-established companies. And here is why they will need you –

  • Technology Is Not Everyone’s Cup Of Tea – As simple as technology looks superficially, it isn’t. Understanding how it operates requires a unique skill set and understanding. You have something that most people don’t, giving you an upper hand. And thus, you can help these businesses navigate their technical problems, solve them, and get their tech system up and running.
  • Assistance With Creating Tutorials – As said, understanding technology is complex. But every employee working in the company must have some basic knowledge about the company’s technology to operate well. You can help them create tutorial videos or sell your tutorial videos to them. The new hires can go through them, understand the system, and do their jobs well.
  • Assistance With Major Problems – Many businesses have how to Start a Tech Support Business in 3 Simple Steps
  • e one person or a small group handlings tasks like problem-solving, change implementation, project-technical work, or any other activity. In addition to the regular daily chores, this is required. This may be too much to handle. It may be beneficial to have someone else to rely on or use. You can handle the laborious jobs for them, freeing the company staff and allowing them to focus on more critical tasks.
  • Peace Of Mind – Peace of mind is something a tech support business offers. Your clients don’t need to be concerned about anything if all hell breaks loose. Because you are there to save them from any serious problems.

Read Also – How To Start A Massage Business

Starting A Tech Support Business: A 3-Step Guide

If you have made it this far, you want to start your own tech support business. Without further ado, follow the process below to start a tech support business.

1- Work On The Foundation

All businesses require in-depth groundwork that must be done before you start operating. This ensures that your activities are aligned with your short-term and long-term goals. This step can be broken down into smaller steps to understand it better. They are as follows –

Conduct Market Research

Start by assessing your abilities and clearly understanding the services you wish to offer. No matter how smart you are, it’s likely that you aren’t equally adept at every work. You may not have the necessary knowledge, expertise, or interest in all tech support areas. The good news is that you can always pick up new talents later. Consider who needs what you have to offer next. You’ll spend less time and effort searching for clients if you know who needs what you’re selling.

Start with individuals you know. Attempt to gauge how much they might be ready to spend for assistance. Ask them about their problems—do they spend money on IT services they don’t require? Or spending time trying to make software work correctly? It’s easier to pitch yourself as the ideal answer to their concerns if you know what aspects of their technology make them the most anxious.

While you are interviewing your audience, also conduct a competitor analysis. Study your competitors, their services, pricing structure, marketing strategies, and more. All this information will help you shape your business plan.

Chart Your Business Plan

A business plan assists you in putting all of your thoughts about operating a firm into one comprehensive document. So make it as detailed as possible. A few things you can add are –

  • Operating structure (legal structure)
  • Business USP
  • Services you will offer and why.
  • Client acquisition and growth strategy
  • Softwares or technologies you will need
  • Team members or roles you will need to hire for
  • Pricing structures
  • Profit structure and how will you make profits
  • The initial capital you will need.

2- Set Up Your Business

It’s time to get the required licenses and permits from the authorities. Here, you will have to decide upon your business name and legal structure to get it registered. In addition to improving your professional image, registering your firm properly offers financial advantages and additional liability protection.

The four primary business structures are – sole proprietorship, partnership, limited liability company (LLC), and corporation. If you’re operating the firm alone, forming a limited liability corporation (LLC) is a wise move. This corporate structure restricts your obligation to simply the assets of your firm, therefore protecting your personal assets.

Next, open a bank account once you have the licenses for managing your transaction. Simultaneously, you can hire for necessary roles and look out for office spaces. Don’t forget to get insurance for unforeseen accidents – small or big.

3- Start Approaching Clients

Now that everything is in place, you can start approaching clients and closing deals. You can use a website to establish an online presence and collect inquiries. Shopivana is one such no-code website builder platform that’s easy to use, given its user-friendly interface, pre-designed templates, and functionalities.

Ensure to network and advertise your business. Connect with entrepreneurs and businessmen who may need your services via professional networking platforms or social media.


As long as you have a strong foundation with robust research backing your business plan, starting a remote tech support business or even an on-ground company will not be a hassle. And while you are at it, strategize to make your business sustainable and profitable in the long run. Remember: Running a business requires you to put in effort every day. It’s a full-time responsibility.