How to manage your orders using Order Management?

Manage customers’ orders in an easy and effective manner from the Shopivana admin panel.
When a customer places an order on your website, it appears in the Orders section of
Shopivana, where you can view and manage all the information about your customer orders.
You can also download the order report in one go, sort orders via their status, share order
receipts, and much more.
You may also manually create orders in your Shopivana admin to record orders you've made
outside of your website or to send customers invoices.

What happens when you receive an online order?

• You receive a new order notification on your registered email.
• The Orders section of Shopivana shows the new order.
• The customer receives an order confirmation email through your email ID (if the
  email gateway is configured), or they receive the confirmation email through
  Shopivana Support - [email protected].
• You can now begin processing the order.

Here is how you can be in control of your orders and manage them smoothly.

Step 1: Click on ‘Orders’on the left side panel to go to the orders section. If there are any
past or active orders, you'll see a screen like the one below.

Step 2: Under the Actions, click on the ‘Hamburger’ icon.

Step 3: To accept an order, click on ‘Accept Order’.

Step 4: Select a ‘Delivery Time’, and click on ‘Accept’.

Step 5: Share the Order Status with customer using Whatsapp to update the customer.

Step 6: When you are ready to ship the product, you can click on ‘Actions icon’ and click
on ‘Ship Order’. You can also add a tracking ID assigned from your courier partner here
and share the status with your client over WhatsApp.

Step 7: Once the order is delivered to the customer, update the order status to ‘Mark as
Delivered’.

Let's understand various filters to manage your eCommerce website orders easily:

You can search or filter your orders to see all accepted orders, orders placed, orders shipped,
orders abandoned, orders delivered, and more under the Order section.

All

The All filter displays all orders from your store, regardless of their order status.

Placed

You can filter orders you have not yet accepted after a customer has placed an order using
the Placed filter.

Accepted

Orders you have accepted but have not yet dispatched (or shipped) for delivery can be
filtered using the Accepted filter.

Rejected

Rejected filter lets you filter orders you've rejected for any reason, for example, if a product
is out of stock or the delivery location is not in your service area.

Shipped

Orders that have been dispatched but have not yet been delivered to the customer can be
filtered by the Shipped filter.

Delivered

The Delivered filter allows you to filter orders that have been delivered successfully to the
customers.

Returned

If you use the returned filter, you can filter orders that a customer has returned, regardless
of the reason. If your business does not have a Return Policy, you can turn this filter off in
the settings section.

Canceled

The Canceled filter can filter orders that customers have canceled. (Note: A customer can
cancel the order until you've not accepted it.)

Return Requested

Customers who have requested a return can be filtered using the Return Requested filter.

Learn How to Update Orders

Apart from managing the order status;

• You can also update information associated with an order where you can edit
  product quantity, shipping amount, etc. by Clicking on "Update Order."



• There is also an option to send a whatsapp message to your customer with the
  latest update of their order and send an Email Notification with the latest order
  information.

You can also download the invoice detail for an order by clicking the Document Icon under
Actions Tab, where you can print the invoice with or without images according to your
needs.